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PRIVACY POLICY

Last Updated: October 10, 2024
At Elephant Juice (“Elephant Juice”, “we”, or “us”), we prioritize your privacy and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you access our website or utilize our services. By visiting our website or engaging with our services, you consent to the collection and use of your information as described in this policy.

 

  1. INFORMATION WE COLLECT
    • 1.1 Personal Information

We collect personal information necessary for providing our services, including, but not limited to:

          • Name, email address and contact information;
          • Billing, payment details, and financial transaction information;
          • Relationship information (e.g., partner’s name);
          • Information provided for personalized certificates, pendants, or messages;
          • Any other information you voluntarily submit while using our services.
    • 1.2 Website Usage Data

We may utilize cookies, web beacons, and similar technologies to collect non-personal information, including:

          • Browsing behavior, IP addresses, and device information;
          • Referral sources (e.g., how you arrived at our site);
          • Website interaction metrics (e.g., page visits, time spent on the site).
  1. HOW WE USE YOUR INFORMATION

We utilize the personal information we collect for the following purposes:

    • Service Provision: To process orders, manage accounts, and provide commemorative services such as name registration and message launches.
    • Communication: To send order confirmations, provide service updates, and respond to inquiries.
    • Payment Processing: To securely process financial transactions related to purchased services.
    • Commemorative Product Creation: To create personalized certificates, pendants, or other mementos associated with space registration services.
    • Improvement: To analyze usage data and enhance the functionality, quality and performance of our website and services.
    • Legal Compliance: To comply with applicable laws, regulations, and contractual obligations.
  1. DATA PROTECTION
    • 3.1 Security Measures

We employ comprehensive technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include, but are not limited to encryption, firewalls and secure payment gateways.

    • 3.2 Data Retention

We retain customer data for a period up to seven (7) years following the completion of services for record-keeping, audit, and legal purposes. After this retention period, your data will be securely deleted, unless further retention is required by applicable law.

  1. INFORMATION SHARING
    • 4.1 Third-Party Service Providers

We may share personal data with trusted third-party service providers who assist us in delivering our services, including but not limited to:

      • Payment processors
      • Shipping companies responsible for delivering physical items (e.g., pendants, certificates)
      • IT and infrastructure service providers

These third parties are contractually bound to maintain the confidentiality of your information and are prohibited from using your data for any purposes other than to assist us in providing the services.

    • 4.2 Legal Requirements

We may disclose personal data to comply with applicable legal obligations, government inquiries, or court orders.

    • 4.3 Business Transfer

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. We will notify you of any changes in the ownership or control of your personal information.

  1. YOUR RIGHTS

You have the right to:

    • Access: Request a copy of your personal information we hold about you.
      Correction: Request the correction of any inaccurate or incomplete information.
    • Deletion: Request the deletion of your personal data, subject to applicable legal obligations or retention requirements.
    • Restriction: Object to the processing of your personal data or request a restriction on its use.
    • Portability: Request a copy of your information in a structured, machine-readable format for the purpose of data portability.

To exercise any of these rights, please contact us at support@elephantjuice.org. We will respond to your request within a reasonable timeframe, in accordance with applicable data protection laws.

  1. COOKIES AND SIMILAR TECHNOLOGIES

Our website utilizes cookies and similar technologies to enhance user experience and analyze website performance. These technologies collect information such as browser type, operating system, and IP address. You have the option to control cookie settings through your browser, including the ability to accept, block, or delete cookies. By continuing to use our website without adjusting your cookie preferences, you consent to our use of cookies as outlined in this policy.

  1. CHILDREN’S PRIVACY

Our services are intended solely for individuals aged 18 years or older. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected personal data from a child under 13, we will take immediate steps to delete such information.

  1. INTERNATIONAL DATA TRANSFERS

If you access our services from outside Singapore, your personal data may be transferred to and processed in countries that may not provide the same level of data protection as your home country. By providing us with your personal information, you consent to the transfer and processing of your data in Singapore or other jurisdictions, as necessary, to facilitate the provision of our services.

  1. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update this Privacy Policy periodically to reflect changes in our practices or to comply with legal requirements. The “Last Updated” date at the top of this policy indicates the most recent revisions. Materials changes to this policy will be communicated through updates on our website or, where applicable, via email notification.

  1. CONTACT US

If you have any questions or concerns regarding this Privacy Policy or the handling of your personal data, please contact us at:

Registered Office Address: 14 Robinson Road #08-01A Far East Finance Singapore, 048545


Email: support@elephantjuice.org


Website: www.elephantjuice.org