FREQUENTLY
ASKED
QUESTIONS
Who can participate?
Participation is open to everyone, no matter where you are. We invite individuals from all over the world to commemorate special bonds, express love, or create a lasting legacy in space.
How does DNA encoding work?
We transform your submitted name and message into a DNA-based storage format, securely encapsulating it for preservation. This capsule is then stored aboard our satellite and launched into space, ensuring your message becomes part of the cosmos.
Is this service legally compliant?
Yes, our service fully complies with international space laws and regulations. We collaborate with licensed satellite operators and adhere to all necessary legal protocols.
Can I submit a message on behalf of someone else?
While we don’t encourage submissions on behalf of others, however, we offer a “Give as a Gift” option. This allows you to send a special invitation for them to submit their own name and message, ensuring a personal touch. It’s a unique way to surprise your loved ones with a memorable experience.
How can I contact customer support?
You can reach our customer support team through the “Contact Us” page on our website, where you’ll find email contact options for assistance.
How do I create an account?
To create an account, select and purchase one of our packages. After completing the payment, you’ll receive a confirmation email with a temporary password, allowing you to access your personal dashboard.
How do I log in to my account?
Visit our website and click the “Login” button located at the top right corner. Please note that only members who have purchased will have access to the login portal.
Can I update my personal information?
Yes, you can update your personal information at any time through your account dashboard, though this feature is exclusively available to members of the Cosmos Union and Infinite Union packages.
How do I reset my password?
To reset your password, click the “Forget Password” link on the login page and follow the instructions sent to your registered email.
How can we track the progress of our order?
You can track your order in real-time through your account dashboard, where updates on your registration status, message upload, and satellite launch preparation will be available.
What packages do you offer?
We offer three (3) distinct packages, each designed to meet your unique preferences. Select the one that aligns with your vision and join this extraordinary journey.
What makes the Ardeira pendant unique?
The Ardeira pendant is exclusively available to Cosmos Union & Infinite Union members. Crafted from an authentic Pallasite meteorite, this 43 mm x 63 mm pendant comes with a 680mm 925 sterling silver chain. Each piece represents the unique bond between the couple and their connection to the cosmos.
How long does it take to process an order?
Order processing usually takes 1-3 business days, with confirmation emails sent at each stage to keep you updated on the progress.
What happens if the rocket launch is delayed or rescheduled?
If the event of unforeseen circumstances, such as natural disasters, technical issues, or regulatory delays, resulting in a launch failure (force majeure), we will schedule a second launch at no additional cost to ensure your submission reaches space.
Which payment methods are accepted?
We accept all major credit cards, including Visa, Mastercard, and American Express, along with various digital payment methods available on our website.
How is payment security guaranteed?
We use industry-standard encryption and secure payment gateways to protect your payment information, ensuring that all transactions are safe and confidential.
What is your refund policy?
All transactions with Elephant Juice are final. Due to the personalized nature of our service, which includes encoding names and messages into a DNA capsule for space preservation, cancellations and modifications are subject to terms and conditions.
Are installment payment options available for the package?
All payments are required full at checkout. While we currently do not offer installment plans, we are exploring additional payment options for future convenience.
What is the DNA Encoded Message service about?
Our service enables individuals to send their names and personal messages into space, where they are encoded into DNA and preserved aboard a satellite. This provides a unique and enduring way to leave a lasting legacy beyond Earth.
How are my name and message sent to space?
After submitting your name and message, we utilized advanced DNA encoding technology to transform them into a DNA-based format. The encoded DNA is securely stored in a capsule, which is then placed aboard our satellite and launched into space.
Is there a fee to participate?
We offer both free and premium packages, depending on the level of personalization and features you choose. The free package allows you to send your name and message at no cost.
Can I update my name or message after submitting it?
Once your name and message are submitted, they cannot be changed or cancelled, as they are immediately processed into irreversible DNA encoding.
How will I know when my submission has been launched?
You will provide official updates and launch confirmations via email and through your dashboard, allowing you to track the progress of your message’s journey into space.
Where will my name and message be stored once they are in space?
Your DNA-encoded message will be securely stored within a capsule aboard our satellite, which will orbit the Earth as part of a permanent space archive.
How can I obtain the pendant - The Ardeira?
To receive The Ardeira pendant, simply purchase either the Cosmos Union or Infinite Union package. Both packages comes with a pair of these exclusive pendants.
Does The Ardeira pendant come with a maintenance warranty?
Yes, The Ardeira pendant includes a one-year maintenance warranty. For any claims or assistance, please reach out to our customer service team.
Can the physical certificates be customized?
No, the physical certificates are not customizable. Each certificate is uniquely pre-designed with the registered names and space registration details, ensuring uniformity for all recipients.
Is it possible to customize the design of The Ardeira pendant?
The Ardeira’s design is fixed to maintain its distinct space-inspired aesthetic. Each piece is handcrafted,ensuring that no two pendants are exactly the same, making each one truly unique.
How are NGO contributions managed?
NGO contributions are managed transparently, with 5% of your purchase being directly allocated to our selected partner organizations. These funds are used to support initiatives that positively impact children’s education, empowerment, and well-being, ensuring that every contribution is properly distributed to make a meaningful difference.
Which organizations benefit from the NGO contributions?
We collaborate with reputable NGOs focused on children’s education, empowerment, and well-being. Our partner organizations may change over time to enhance impact, and we provide regular updates on our website about the beneficiaries and the initiatives funded.
Am I able to select the NGO my contribution goes to?
Currently, contributions are distributed evenly across our selected NGO partners to maximize impact. We carefully select organizations that align with our mission, and regular updates on supported NGOs are shared on our website.
How can I stay updated on the impact of my contribution?
We provide regular updates on our website and social media, showcasing the initiatives funded by your contributions. You’ll find real stories, progress reports, and the positive impact made through our partnership with NGOs. Stay connected to witness the difference you’re helping make!
How does the company protect our personal data?
We adhere to stringent privacy and security protocols to safeguard your personal data, including encryption for both data storage and message transmission. For full details on our data protection practices, refer to our privacy policy.
Will my personal information be shared with any third parties?
We do not sell or share your personal information with unrelated third parties. However, we may share necessary details with trusted service providers and partners involved in processing, storage, and launch activities, solely to fulfil our service. Your data will be used strictly for your space message and will be handled with the utmost security and confidentiality.